How to Build Out Your NEO Process

The onboarding process is a critical component of how employees are introduced to your company. A lackluster orientation will leave your staff confused, unproductive, and more likely to leave. Read 8 Figure Firm’s blog to find out how to build out your new employee orientation process.

What is NEO?

New Employee Orientation, also abbreviated as NEO, is the process of introducing newly hired employees to their new workplace. It provides the basic organizational information employees need to feel prepared for their new team, department, and role within the company. 

A successful orientation should walk them through the employee handbook and provide them with an in-depth look at the company and how they fit into the organization. Make sure to include the following during orientation:

  • A full tour of the building, ensuring they know where conference rooms, break areas, and workspaces are located, as well as how parking works at your facility.
  • New employee’s responsibilities, tasks, and who they report to
  • Who should they direct questions towards?
  • How can they get involved in the company? 
  • HR Department
  • Your Culture
  • Your Vision, Mission, Core Values
  • Employee Benefits
  • CRM Training
  • Job Specific Training
  • Customer Service/Service Standards Training
  • Employee Workflow
  • Their Job Description
  • The Company and Personal Goals


Why is NEO important? 

The first impression a new employee has of your business is crucial. A strong, well-structured onboarding program increases the chance that employees will stay with your company for 3 years or more by almost 70%

What are You Offering Your Employees?

You want to make sure that your new hires feel comfortable and inspired to be working at your firm. Using the acronym VALUE, you can promise the following to your new employees during their journey with your firm:


By having a strong vision for your firm, you are reassuring your staff that you know where the company is going and the impact it can make. This can provide an incentive for your employees to work harder as they are inspired by the future and want to help the company grow.  


Being open and honest about how raises and promotions happen builds trust with your staff and lets them know you are ready to invest in them. With communication about how they can grow, employee morale and retention will skyrocket.


Everybody needs coaching, whether personally or professionally. Ensuring your leaders are helping your employees grow will boost productivity and continually level up your staff so you can provide the best service possible.


With collaborative work rising over 50% in the past decade, teamwork is critical. By making proper introductions, encouraging communication in small groups, and providing ways for the employees to get involved with the company, you foster a welcoming environment that will motivate your workers.


Promising to meet challenges with resilience and flexibility sets an example for your staff to do the same. In the same way, people have to be adaptable to grow, so do businesses

Speak to the Experts

A good new employee orientation process shows them that they are at a company that appreciates and values their journey with you. By outlining all the key details on the front end, you reduce the risk of misunderstandings and confusion and are planting the seeds of long-term growth with your firm.

If you’re struggling to put together an effective employee orientation process, 8 Figure Firm can help you with our ONE.NEO Experience, we’ll create an onboarding strategy that sets you and your new employees up for success.

If you’re ready to take your law firm to the next level, register for ONE.NEO Experience today. We’ll help you turn your law firm into a law business.